customers have to return, believe that this is a very common thing, for any one shop business is how to deal with, has become a big problem plaguing the owner. Our businesses are faced with customers to exchange and return, how to do? If rejected, people will say you rigid, impersonal, if they change, some of the items will affect the two sale, the heart will worry for you in exchange for the customer "fake", you will allow yourself to eat yabakui, sell lost credibility.
remember that one time, a customer came to my shop for two bottles of wine, is the white clouds for the past fifteen years, this wine will be on the block, he said, to change a box of white clouds for six years. I told him, we will not go out after the store tobacco sales return. He said to me, this wine is a few days ago I have relatives to buy in the shop, he was reluctant to drink cheap wine, want to change. I think, too, rural people who willing to drink such wine. A few days ago, is selling a few bottles of fifteen years of Baiyunbian, taking into account the village folks, I changed him.
two days later, a friend in my home, I took the two bottles of wine to entertain guests, Xiao Li said to me: "Xiao Du you, this wine is not right, you sell counterfeit products?" I am busy tasted, really taste and I had fifteen years of Baiyunbian different products, the former does not taste mellow. I told them the story of the two bottles of wine, they said to me: "fortunately, you did not sell, otherwise the customer to your passing do not say, you will lose the credibility of the store, he passes on ten, ten hundred, the shop will be closed as early as you back."
after this event, the alcohol and tobacco to return, I will refuse. One day, our village aunt to my shop, handed me a mid-range cigarette, said to change two low-grade tobacco to her old smoke, the smoke is just relative to. My aunt said: "tobacco is a special commodity, can not change, the smoke you can give your son smoke. He also often go to my shop to buy cigarettes, but also suck each cigarette over two hundred yuan."
aunt think also, did not change, and to give the old man bought a low-grade tobacco. Later, his son came to buy aunt take the price of tobacco, I also joked: "now change?" He said, "this is for my dad. The last time my mother gave me a good smoke, I also bought a cigarette to Dad pumping." Watching him leave the figure, I think: sometimes smoke is also a bridge to communicate with the family, with a good, the feelings between father and son will be more profound!
we store if you are familiar with your customers, can also avoid the return. There is a small front just in my shop to buy a bottle of shampoo, his wife also want to buy, I said: "your husband just bought in my store, you can also buy out." She nodded again and again.
customers really want to return the goods, I do a good job registration, see the packaging of goods is complete, and sometimes look at the number of goods, look at the production date, so avoid